TERMS & CONDITIONS

 

All terms and conditions listed below, apply to every delivery. Each purchase at this shop, implies that all terms and conditions mentioned below are accepted by the customer. The terms and conditions stated below are according to the Belgian law.

 

 

PRICES

The prices listed on this website are in euro and don’t include shipping fees. They are valid retail prices as of date of publishing.

 

SHIPPING

Shipping from Antwerp / Belgium will be by mail from Bpost. For Belgian shipping you can choose between two options: a Bpack 24h (7 €) or standard package (5.50 €)- both can be tracked and traced with a barcode. International shipping is costing 9 €. The package usually leaves Belgium in 5-10 days after payment is received and gets to the destination 2-21 business days later depending on the destination.

Delivery time may vary, keep this in mind if you are buying for a special occasion (e.g. birthdays, anniversaries, etc).
Delivery times are estimated, we are not responsible for postal or holiday delays or loss.
Buyers are responsible for all Customs Charges, Taxes & Additional Postal Fees.

 

ORDER

All pictures on this website are as representative of the item as possible. However, some items may vary slightly since all pieces are individually handmade.
Once you have ordered your item you will receive an email confirming your purchase and an order number which should be stated should you pay by bank transfer  or by PayPal  ‘SO ON concept’ retains ownership of goods, until all goods are completely paid for by the customer.

 

PAYMENT

There are two ways you can pay for you purchase:

– By Bank transfer (only possible within EU countries)

SWIFT code: GEBABEBB

IBAN: BE56 0016 3288 7488

– By PayPal

Orders that have not been paid within 10 days will be automatically cancelled.

 

EXCHANGE AND REFUNDS

Any complaints are to be logged within 7 days of the delivery date and must be sent via registered mail for legal compliance. If the complaint is found to be just,
‘SO ON concept’ liability is limited to the exchange of goods only. Any returned item purchased from ‘SO ON concept’ online shop will be subject to a refund,
minus the cost of postage, provided that the items are returned unworn and in their original condition and packaging within 14 working days of the delivery date.

Please us contact directly, as soon as possible to notify if you are returning your purchased item. I recommend that you use registered mail when returning an item within Belgium and international registered mail for the rest of Europe and World Wide. The returning item remains the customers responsibility until that item is received by ‘SO ON concept’.